Thank you for shopping with Mondixa. We are committed to ensuring a positive and satisfying experience for every customer. If you are not fully satisfied with your purchase, this Refund Policy outlines the conditions and process for returning items and requesting a refund.
By making a purchase on our website, you agree to the terms described below.
1. Eligibility for Refunds
Refunds may be issued for the following reasons:
- The item arrived damaged, defective, or in poor condition
- You received the wrong item
- The order was lost during shipping
- The product description did not accurately match the delivered item
- A cancellation request was approved before the order was dispatched
To qualify for a refund, items must be:
- Returned in original condition (unless damaged during delivery)
- Accompanied by proof of purchase (order number or receipt)
- Returned within 30 days of delivery
2. Non-Refundable Items
We do not offer refunds on the following items unless proven defective:
- Digital products (eBooks, audiobooks, downloadable content)
- Gift cards or promotional vouchers
- Items marked as final sale or clearance
- Products damaged intentionally or through misuse
Opened or visibly used physical books may not qualify for refunds unless the defect was present before opening.
3. Return and Refund Process
To initiate a return or refund request, please contact us with:
- Full name
- Order number
- Email address
- Description of the issue
- Photo evidence (if applicable)
Contact Information
📞 Phone: +1 306-257-1381
📧 Email: [email protected]
📍 Address: 525 E 7th Ave, Vancouver, BC V5T 1N8, Canada
Return Instructions
- Our team will review the request and notify you of approval or additional required information.
- If approved, you will receive return shipment instructions.
- Once returned items are inspected, we will confirm approval or denial of the refund.
- Refunds are processed back to the original payment method.
4. Refund Timeframe
After receiving and inspecting returned items, most refund requests are processed within 5–10 business days.
Processing time may vary depending on bank or payment provider policies.
5. Shipping Costs
- If the return is due to damage, defect, or incorrect shipment, return shipping costs are covered by Mondixa.
- If returning for personal preference or change of mind, the customer is responsible for return shipping fees.
Shipping costs from the original order are non-refundable unless the return is due to Mondixa’s error.
6. Order Cancellations
Orders may be canceled before they have been shipped.
Once shipped, orders must follow the standard return process.
To request a cancellation, contact us as soon as possible with your order number.
7. Lost or Missing Packages
If a shipping carrier confirms a package is lost or undelivered:
- We may issue a full refund or send a replacement item
- Investigations may require additional processing time depending on the carrier
8. Exchanges
If you wish to exchange an item for a different book or edition:
- Contact customer support
- Exchanges depend on stock availability
9. Damaged or Defective Items
We take product quality seriously. If an item arrives damaged:
- Notify us within 7 days of receiving your package
- Provide photos of the damage
- We will arrange a replacement or refund
10. Policy Updates
Mondixa reserves the right to update this Refund Policy at any time.
Changes become effective once posted on this page. Continued use of the website indicates acceptance.
11. Contact Us
If you have questions about refunds, returns, or exchanges, please contact us:
📞 Phone: +1 306-257-1381
📧 Email: [email protected]
📍 Address: 525 E 7th Ave, Vancouver, BC V5T 1N8, Canada
Thank You for Shopping at Mondixa
We appreciate your trust and strive to make every purchase an enjoyable experience. Your satisfaction is our priority, and we are always here to help.