Welcome to Mondixa. We value your trust and are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website or make purchases from our online bookstore.
By accessing or using our services, you agree to the practices described below. If you do not agree with the terms of this policy, please discontinue use of our website.
1. Information We Collect
We collect personal and non-personal information to provide you with a smooth shopping experience.
1.1 Personal Information
We may collect the following types of personal data when you create an account, place an order, subscribe to newsletters, or contact us:
- Full name
- Billing and shipping address
- Email address
- Phone number
- Payment information (processed securely through third-party payment processors)
- Order history and preferences
1.2 Automatically Collected Data
When visiting our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages viewed, clicks, and time spent on the site
- Cookies and tracking technologies (see section 6)
This data helps us analyze performance, improve services, and enhance user experience.
2. How We Use Your Information
We use the information collected for the following purposes:
- To process and fulfill orders
- To provide customer support and respond to inquiries
- To personalize product recommendations and offers
- To send newsletters, promotions, or updates (only with your consent)
- To improve website performance and user experience
- To prevent fraud, disputes, or illegal activity
- To comply with accounting and legal obligations
We do not sell, rent, or trade your personal information to third parties.
3. Sharing Your Information
We may share information only with trusted parties necessary to operate our business, including:
- Payment processors (e.g., credit card gateways, PayPal)
- Shipping and logistics providers
- IT security and analytics services
- Legal and regulatory authorities if required
These third parties are required to protect your information and use it only for the agreed purpose.
4. Data Storage & Security
We take strong security measures to protect your personal information from unauthorized access, loss, alteration, or disclosure. Methods include:
- Secure encryption for transactions
- Limited access to internal systems
- Regular security audits
However, no internet transmission can be guaranteed 100% secure. You share information at your own risk.
5. Your Rights & Choices
You have the right to:
- Request access to your personal data
- Request correction or deletion of your information
- Withdraw email or marketing consent at any time
- Request copies of your stored data
To exercise your rights, contact us at [email protected].
If you wish to unsubscribe from marketing emails, use the “unsubscribe” link included in any message.
6. Cookies & Tracking Technologies
We use cookies to enhance website functionality and improve your experience. Cookies help to:
- Remember login and cart information
- Analyze website performance
- Deliver relevant promotions
You can modify cookie preferences in your browser settings. Disabling cookies may affect some site functionality.
7. Payment Security
All payments are processed through secure third-party platforms.
Mondixa does not store full credit card information.
We comply with industry standards for secure financial transactions.
8. Retention of Data
We retain personal information only for as long as required to:
- Complete transactions
- Provide customer service
- Meet legal or tax obligations
Afterward, it is securely deleted.
9. Children’s Privacy
Our website is not intended for individuals under 16 years old.
We do not knowingly collect personal information from children.
If data is mistakenly collected, please notify us for immediate removal.
10. Third-Party Links
Our website may include links to third-party sites.
We are not responsible for the privacy practices of external websites.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Adjustments will be posted on this page with a revised effective date. Continued use of our website indicates acceptance of the updated terms.
12. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
📞 Phone: +1 306-257-1381
📧 Email: [email protected]
📍 Address: 525 E 7th Ave, Vancouver, BC V5T 1N8, Canada
Thank You for Trusting Mondixa
We appreciate your confidence in our bookstore and are committed to protecting your information and delivering a secure and enjoyable shopping experience.